At Peach Herbals, we are committed to delivering your wellness products safely, securely, and on time. This Shipping Policy outlines how we process, ship, and deliver orders placed on our website www.peachherbals.com.
1. Shipping Coverage
We ship from Goraya, Punjab, India to 6 countries: India, the United States, Canada, the United Kingdom, Australia and New Zealand. If your country is not listed at checkout, we are not able to ship there yet.
2. Order Processing Time
- Orders are processed within 1 to 3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is dispatched, you will receive a tracking link via SMS or email.
3. Delivery Time
- India: 3 to 7 working days after dispatch. Remote or rural areas may take slightly longer.
- USA, Canada, UK, Australia and New Zealand: up to 15 to 18 days after dispatch.
- International parcels can occasionally be held up by customs checks, weather or courier disruptions.
4. Shipping Charges
- We charge one flat shipping rate per order, based on your delivery country. The exact amount is shown in your cart and at checkout before you pay.
- India: ₹49
- United Kingdom: ₹4,500 · New Zealand: ₹4,500 · Canada: ₹5,000 · USA: ₹5,500 · Australia: ₹6,000
- Some countries charge customs duties or import taxes when the parcel arrives. These are set by your local customs office.
5. Order Tracking
- Once your order is shipped, a tracking ID will be shared via SMS or email.
- You can track your order status through the courier’s website or our Order Tracking page.
6. Delays in Delivery
While we aim to deliver your order within the estimated timeframe, delays may occur due to:
- Natural calamities
- Public holidays
- Courier service disruptions
- Incorrect shipping information
We will notify you in case of significant delays and work with the courier to resolve issues promptly.
7. Undelivered Orders
If a delivery attempt fails due to an incorrect address, unavailability, or other issues, the courier may attempt redelivery or return the package to us. We will contact you for a resolution.
8. Damaged or Missing Items
If your order arrives damaged, tampered, or missing an item:
- Notify us within 48 hours of delivery
- Send clear photos of the packaging and product to info@peachherbals.com
- We will verify the issue and arrange a replacement or refund as applicable
Contact Us
For any shipping-related queries, feel free to reach out:
Peach Herbals
G.T Road, Goraya, Punjab, India – 144409
Phone: +91 75085-81085
Email: info@peachherbals.com
